Terms of Service

These Terms govern your use of ResaleProof (the Service), a Shopify app that helps merchants collect, verify, and apply resale sales-tax exemption certificates. By installing or using the Service, you agree to these Terms on behalf of yourself and the merchant account.

Canonical source of truth for this content is app/routes/legal.terms.tsx + site/content/legal/terms.mdx. Both render the same content; update both when the Terms change.

1. The service

ResaleProof provides a customer-facing portal, admin dashboard, automated tax-exemption application via the Shopify Admin API, expiration tracking, and an audit-ready export bundle. Specific features, limits, and plan tiers are described in-app and on our Shopify App Store listing.

2. Eligibility and account

• You must have an active Shopify store and be authorized to install apps on its behalf.
• You’re responsible for the accuracy of information you supply during onboarding (nexus states, cert types, branding, contact email).
• You’re responsible for maintaining the security of your Shopify admin account and any team members you grant access.

3. Billing

Paid plans are billed exclusively through Shopify’s managed billing system. By selecting a paid plan you authorize Shopify to charge your store’s billing account according to the plan’s terms. Plan changes and cancellations happen through Shopify; proration and refunds follow Shopify’s standard billing rules.

We do not accept payment outside of Shopify Billing. Anyone claiming otherwise on ResaleProof’s behalf should be treated as fraudulent and reported to legal@resaleproof.com.

4. Your responsibilities

• Tax compliance is yours. ResaleProof automates the operational workflow of collecting + applying resale certificates, but you are solely responsible for determining whether a certificate is valid, whether your store has nexus in a given state, and for the correctness of any tax positions taken. We are not your tax advisor.
• Customer data authority. You represent and warrant that you have the legal right to collect, store, and share with ResaleProof the resale-certificate information uploaded by your customers.
• Accuracy of approvals. Approving a certificate in the admin dashboard tells Shopify to skip tax at checkout for the covered state(s). Approve only after reviewing the document.

5. Acceptable use

You agree not to:

• Reverse-engineer, circumvent, or attempt to extract source code of the Service.
• Use the Service to store, distribute, or process unlawful content, or content you do not have authority to upload.
• Attempt to access another merchant’s data, automated-test for abuse patterns against our endpoints, or run scrapers/crawlers against customer-facing surfaces.
• Interfere with rate limits, security controls, or the integrity of other merchants’ data.

6. Intellectual property

ResaleProof owns the Service, including all software, templates, UI, and documentation. You retain ownership of the data you or your customers upload. You grant us a limited license to process your content only for the purpose of operating the Service on your behalf, consistent with our Privacy Policy.

7. Service availability + changes

We aim for high availability but do not guarantee uninterrupted service. We may add, modify, or remove features. Material changes that affect how your data is processed will be communicated in-app and/or by email to the merchant contact on file before they take effect.

8. Warranty disclaimer

The Service is provided AS IS and AS AVAILABLE, without warranties of any kind, whether express or implied, including (without limitation) warranties of merchantability, fitness for a particular purpose, non-infringement, and any warranties arising from a course of dealing or trade usage.

9. Limitation of liability

To the maximum extent permitted by law, ResaleProof’s aggregate liability for any claim arising out of or related to the Service will not exceed the greater of (a) the fees you paid us in the 12 months preceding the claim, or (b) USD $100. We will not be liable for indirect, incidental, consequential, special, or exemplary damages, including lost profits, lost revenue, lost data, or tax penalties, even if advised of the possibility of such damages.

10. Indemnification

You agree to defend and hold ResaleProof harmless from claims by third parties (including your customers or tax authorities) arising from your use of the Service, your breach of these Terms, or your misrepresentation of the authority to process the data you upload.

11. Termination

• By you: uninstall the app from your Shopify admin at any time. Your data enters a 30-day soft-delete window; see the Privacy Policy.
• By us: we may suspend or terminate access for material breach of these Terms, non-payment, or when required by law. Where feasible we’ll provide notice first; for security breaches we may act immediately.

12. Governing law

These Terms are governed by the laws of the State of Delaware (United States), excluding its conflict-of-laws rules. Any dispute not resolved informally may be brought in the state or federal courts located in Delaware. Nothing in this section limits rights granted to consumers under mandatory local law.

13. Changes to these Terms

We may update these Terms; the “Updated” date at the top reflects the current revision. Continued use of the Service after the effective date constitutes acceptance. Material changes will be communicated in-app or by email before taking effect.

14. Contact

Questions about these Terms: legal@resaleproof.com.